Terms & Conditions

This contract sets out:

  • Your legal rights and responsibilities;

  • Our legal rights and responsibilities; and

  • Certain key information required by law.

These Terms and Conditions are designed to protect both you and us, so we can focus on providing high-quality physiotherapy services. Please contact us if any clause is unclear.

1. Definitions

  • "We", "I", "me", "our" refers to Betty’s Clinic

  • "You" or "your" refers to the person receiving services.


2. Background

I provide:

  • Sports Massage

  • Physiotherapy Consultations & Follow-Up Appointments

3. Agreement to Terms

3.1 By booking or using the services, you agree to be legally bound by these terms.

3.2 Use of any free resources (e.g., podcasts, workbooks, online exercises) also binds you to these terms, excluding payment and consumer rights clauses.

3.3 Additional documents form part of this contract:

  • Privacy Policy

  • Programme or service descriptions

  • Any written agreements or emails regarding your booking


4. Information We Provide

4.1 If you are a consumer (purchasing for personal use), we provide:

  • Main characteristics of the services

  • Our contact details

  • Price and payment arrangements

  • Cancellation rights and complaints procedure


5. Your Responsibilities

5.1 Pay for services according to the service description or invoice.

5.2 Provide accurate and complete health information to help us deliver safe and effective care.

5.3 Notify us of any changes to your health, medications, or treatment from other healthcare providers.

5.4 If you have had recent surgery or ongoing treatment, ensure your doctor or surgeon supports your participation.

5.5 Participate safely and at your own level during classes or sessions.


6. Charges and Payment

6.1 Fees are set out in the service description or invoice.

6.2 Booking and Payment

  • Online bookings via Cliniko require full payment at the time of booking.

  • Payment can also be made in person in cash.

  • Payment may be transferred to another session within 2 months if the original appointment is cancelled in line with the cancellation policy.

6.3 Refunds

  • Fees are generally non-refundable, except where the clinic cancels a session already paid for.

7. Cancellation Policy

  • Cancellations with more than 48 hours' notice: no charge.

  • Cancellations with less than 48 hours' notice or failure to attend: 50% of the appointment fee is charged.

  • Notify cancellations via phone or email.

  • Exceptions may be made for genuine emergencies at our discretion.

8. Use of Personal Information

8.1 I use your information to:

  • Provide services and treatment

  • Process payments

  • Inform you of relevant services (optional)

8.2 Your information is kept confidential and will not be shared without your consent, unless legally required.

8.3 Refer to the Privacy Policy for full details.


9. Limitation of Liability

9.1 Except where prohibited by law, I am not liable for:

  • Losses that were not foreseeable

  • Business or financial losses

9.2 Total liability is limited to the fees paid by you for the services.

10. Disputes

10.1 I aim to resolve disputes efficiently.

10.2 The courts of England and Wales have exclusive jurisdiction.

10.3 Both parties agree not to publicly disparage each other or the services, including on social media.

11. Entire Agreement

These terms constitute the entire agreement between you and I regarding your use of services. You acknowledge you have not relied on statements outside of these terms.


12. Third-Party Rights

No person other than a party to this contract may enforce any part of it.

Acknowledgement

By booking or using our services, you confirm you have read, understood, and agree to these Terms and Conditions.